How to Shop
For First Time Users
For your security, first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
For Registered Users
If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first ‘Checkout’ tab.
How To Make A Purchase
Shopping the Galliano Online Store is easy: If you know what you are looking for, use the specific category links in the ‘Online Store’ or shop by browsing the ‘Shop the Lookbook’ or ‘Our Favourite Outfits’ sections. Once you have found an item, select your size and use the 'Add to Shopping Bag' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag you can directly edit product details (colour, sizes, quantities), remove them in case you changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.
Billing and Shipping
Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.
From the options provided, select from the shipping methods that are available for the item(s) that you wish to purchase. For more information on shipping, click here.
At this time, you must verify your address information is correct, review your order and then enter your payment method and click ‘Continue Checkout’. For more information on payment, read here.
After you complete the billing details, in the ‘Order Summary’ you will find a summary of the items you are purchasing and the order total. Click on 'Submit Order' to complete the checkout.
Once the checkout is completed, in 'Your Order Confirmation' page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order confirmation email which will include an order number that you can use to track your order in ‘My Account’. Once your items have been shipped, you will receive a shipping confirmation email with details of which item/items have been sent. Please note that if you order more than one item, it is possible that different items may arrive on different days depending on stock availability.
Please refer to the fit details in the product description and the sizing chart on the product page to help you choose the best size. Our stylists are available to offer expert advice on sizing and fitting. Simply email us at email@example.com and we will get back to you as soon as possible. If you are not entirely happy with the size you have purchased, return it for a different one. For more information, please visit our Returns & Refund section.
2. Changing or Canceling an Order
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within seven working days of receipt. You must notify Customer Service in writing of your wish to cancel the contract for your entire order under the DSRs within seven working days of receiving your items. Either email firstname.lastname@example.org or write to us:
The Level Group s.r.l.
via Santa Sofia 27
On receipt of your notice of contract cancellation, customer service will email you a Return Authorization Number (RAN). Please enter this number on the Returns Proforma Invoice that you received with your order and complete it with all the requested details. Include the Returns Proforma Invoice with your return so we can process your refund promptly.In case you lost the Return Proforma Invoice, download it using the link you will find on the Return Authorization e-mail you received from our Customer Service or download it here.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return.
Alternatively, you may prefer to return or exchange items using our free returns and exchanges collection service. Please visit the 'Returns&Refunds' section in the Customer Service area for more details on this.
Payment for all goods can be by credit card. We accept payment with:
- AMERICAN EXPRESS
Paypal payment method is only available in Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
At the time of ordering, you must have the amount necessary to pay for your order.
In case of a refund, the amount will be issued directly onto your Paypal account.
Cash on Delivery (C.O.D.) payment method is only available in the EU and in Andorra, Liechtenstein, Monaco, Norway, San Marino, Switzerland and Vatican City but will incur an additional cost. At the time of delivery, you must have the exact amount in cash to pay for your order. Payment by cheque is not accepted and the courier cannot give any change. To request a refund, in case you choose Cash on Delivery it is necessary to have a bank account: refunds with this payment method can only be issued through Wire Transfer to a Bank Account.
Important notice: due to changes of Italian and French laws, as of today orders paid by C.O.D. and shiped to either of those two countries have an order limit that cannot be exceeded.
Italy: total order limit is €999,99.
France: total order limit is €750,00.